Shipping & Returns Policy
At Christopher William Jewelers, we offer complimentary 30 day returns, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, you may return it within 30 days for an exchange or within 15 days for a full refund. Returned items must be in unworn condition and accompanied by all original documentation. Please note that clearance, sized, and custom items are not eligible for return.
All orders from Christopher William Jewelers are insured at no charge to you from the time it leaves our store until it reaches your mailbox. Online orders are also available for in store pick up at either of our locations.
- Christopher William Jewelers offers free economy shipping for all US orders over $99.
- For merchandise orders under $99 there will be a shipping charge of $12 for USPS Standard shipping.
- We offer express 1-2 day delivery on orders from $5 - $5,000 for a $30 charge.
- We understand that timely delivery is important to you, however delivery delays due to inclement weather or carrier delays are beyond our control.
- All orders process and ship during business hours, Tuesday - Saturday, excluding holidays. If the order is processed after the cut-off time, it will be shipped the following business day.
How to return an item:
1. Please contact our customer care specialists at 540-234-9075, email email@example.com or send us a message using our chat feature. We will guide you through our return process and explain the best options to ship and insure the item you want to return.
2. Package item with all original documentation in unused condition.
3. Do NOT write jewelers, jewelry, or any other wording that might make it susceptible to theft.
4. Insure items for full value.
5. Your return will be processed when we receive the item. You will receive a refund in the original form of payment or a store credit will be issued to your account.
Note: Items purchased online can be returned at either of our showroom locations during business hours, Tuesday - Saturday, 9:30 am - 5:00 pm.
PO Box 113
Weyers Cave, Virginia 24486